can a novice install this software or do you need tech skills?

Is it hard to install this software if you are new to these kinds of things and can you pay someone to do it ?

Storyteller is no longer available for new customers. You might want to check out the successor product Contentteller.

It is quite easy to install Contentteller. If you are running Windows, you can use the Windows installer:
How do I install Contenteller with a Windows based machine?

If you are running another operating system such as MacOS, you need to use a FTP client:
How do I install Contenteller with a FTP client?

Paid support is available as part of the commercial Contentteller editions. Professional Edition covers installation support, while Business Edition includes additionally 3 hours of advanced support that includes customizing.

Thanks for the info. it is truely appreciated and I will look into that contentteller software.

For Windows based system u can use this program